Any fees that the Company may charge you for the Application or Service are due immediately and must be assumed by customer to be non-refundable. The money that a user pays is for an appointment – that is, a reservation of time with a healthcare professional – not for a certification, prescription, or card. Reservations are non-refundable. That means if you do not show up to your reservation, or if you cancel your reservation, the payment is non-refundable. Any exceptions to this policy of no-refunds are done in Company’s sole discretion and made as a gesture of good will for the sake of customer happiness.
This general “no refund” policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Service either planned, accidental, or intentional. Being authorized or recommended for a certain healthcare treatment is not a guaranteed outcome of a consultation with the medical practitioner (e.g. physician or nurse practitioner), for such must necessarily be in the practitioner’s discretion. When exceptions to the no-refunds policy are made by the Company, it is based on an assessment of the total situation of the customer. Refunds are only considered by Company in cases where the healthcare provider saw and rejected patient for a medical recommendation. If provider saw and approved the patient, there will never be a refund, regardless of whether or not the patient completed or continued the subsequent process with the state.